What do I do if I have a complaint?

If you are yet to travel on your return service please contact our partner using the details provided on your e-Ticket.

Should steps taken by our partner not resolve your concerns to your satisfaction please use the post trip complaint procedure outlined in our Terms and Conditions.

Where possible, please submit complaints within 14 days of your return date. Please post any complaints at qa@hoppa.com

Please ensure to give us much information as possible when logging your complaint for example ride id, taxi receipts etc.

Complaints arising from failure to follow our terms and conditions such as not travelling with your e-Ticket, failing to reconfirm your journey and incorrect information supplied at the point of booking will not be considered.

Updated on: 30/06/2025

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