Articles on: Pre-Travel Support

How do I make a hoppa booking?

  1. Type the name of the location you would like to be picked up from e.g. Airport, Port, Hotel name or physical address and select from the dropdown provided. Make sure not to book by Resort/Area be specific.


  1. Then type the name of the location you would like to be dropped off in e.g. Airport, Port, Hotel name or physical address and select from the dropdown provided. Make sure not to book by Resort/Area be specific.


  1. Select your date of travel (Journey 1)


  1. You will now be required to provide a time, and the info here below is very important:


  • Shuttle booking will require only a flight time, as shuttle bookings cannot be made on a requested pickup time, and you will be picked up according to the flight time provided by yourself and will depart no later than 45 minutes after arrival at your allocated to vehicle.
  • Private bookings can be made by either proving your flight time or a pickup time, but only select one option.  When selecting to use the flight option, you will be picked up according to the flight time provided by yourself.


  1. Select your date of travel (Journey 2 – if required)


  1. You will now be required to provide a time, and the info here below is very important:


  • Shuttle booking will require only a flight time, as shuttle bookings cannot be made on a requested pickup time, and you will be provided a pick-up time by the local ride provider, 24 hours before your departure in some cases some providers will provide it up to 6 hours before your departure. You will receive this time by Whatsapp/SMS (if you have selected this option), by email, you can/will have to access to your booking via our website, 24 hours before departure. Your voucher will provide the relevant instructions.
  • Private bookings can be made by either proving your flight time or a pickup time, but only select one option.  When selecting to use the flight option, you will be provided a pickup time by our system, at the time of booking.


  1. Select the number of passengers travelling. Please ensure you also select the number of infants and children in your party from the drop-down lists.


  1. Click the 'Search' button to see a list of vehicle types available for your journey


  1. Click 'Book now' next to the vehicle type you would like (If you get an ‘Edit Search’ next to a shuttle service option this means that you have searched by pickup time. All shuttle bookings require flight times only)


  1. Choose from our range of extras to make the most of your journey.


  • Should your extra item not be displayed as an available option, please reach out to us via our “contact us” page to enquire or request about your extra item / additional request, by selecting using our online chat or emailing us at support@hoppa.co,
  • All special requests have to be validated by the local supplier first, before we can confirm it. Vehicle upgrades or extra charges may occur.


Please ensure that you are aware of the local regulations when travelling with children, before removing any available seat options. You may be charged in-resort if you do not meet the local regulations. If no seat options are available, you may be required to bring your own, so ensure you are aware of local regulations even in these cases.


  1. You will now be required to select between 2 options either ‘sign in’ or ‘continue as a guest’


  • Should you have an existing client account with hoppa you will select the ‘sign in’ option
  • Should you not have an existing client account with hoppa, you will select the ‘continue as guest option.


  1. Complete all the lead passenger details


  • Email Address - We need this information as your booking confirmation and e-Ticket will be sent by email
  • Title
  • Lead name and Surname - We only need one name for the whole party
  • Mobile Number - This is mandatory
  • We require your mobile number to fulfil our service and inform you of your pickup time
  • For promotions please select either email or SMS on our Marketing preferences.
  • Select “continue”


  1. You will be displayed your location drop-off/pickup details, which you need to confirm are correct, and then select “continue”. If the details are not correct you need to select “edit search”, which will take you back to the search boxes.


  1. On selecting “continue” above, you will now see the option to be able to “Edit” your details and/or your location drop-off/pickup details.


  1. You will now also need to complete your Journey 1, flight/boat/train details (Please provide these details so our pick-up representative can check the status of your flight/boat/train. If you are travelling on a connecting flight/boat/train, we require the final leg of your trip only) e.g.


  • Airport you are flying from
  • Flight number
  • Airline name


  1. If you have booked a private you will also be displayed a pickup time, either assigned by our system on a search done with flight arrival/departure time, or selected by yourself, if your search was done by pick up time.


Please select “confirm this pickup and continue” if this time displays correctly.


  • If the time is not correct, and you are certain that you searched by pickup time only and not also with flight times too, contact us before completing the booking. If you are uncertain of the latter, please start your booking again.
  • If you have booked a shuttle and a pick-up time displays. You have most probably searched incorrectly, and you will need to re-start your booking. If the issue persists, we ask that you contact us before completing the booking process.


  1. You will now also need to complete your Journey 2, flight/boat/train details (Please provide these details so our pick-up representative can check the status of your flight/boat/train. If you are travelling on a connecting flight/boat/train, we require the final leg of your trip only) e.g.


  • Airport you are flying to
  • Flight number
  • Airline name


  1. If you have booked a private you will also be displayed a pickup time (and date), either assigned by our system on a search done with flight arrival/departure time, or selected by yourself, if your search was done by pick up time.


  • Please select “confirm this pickup and continue” if this time displays correctly.
  • If the time is not correct, and you are certain that you searched by pickup time only and not also with flight times too, contact us before completing the booking. If you are uncertain of the latter, please start your booking again.
  • If you have booked a shuttle and a pick-up time displays. You have most probably searched incorrectly, and you will need to re-start your booking. If the issue persists, we ask that you contact us before completing the booking process.


  1. You now need to complete your payment details


  • Your cost breakdown will show the type of transfer you booked, for how many passengers, and any discount codes already applied. Ensure this is what you wanted.
  •  If you received a further discount code from us, enter it in the available field and select “apply code”
  • Select your payment amount if any other option other than the “pay full amount option” is available.
  • Select your payment method (PayPal or credit card) and complete the relevant and required fields, and select “pay”


Once your payment has been submitted you will receive a reference number for your booking.


If the location you are looking for is not available to book online, please reach out on our chat or email us at support@hoppa.com

Updated on: 03/07/2025

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