I am having trouble paying for my booking, how can I make the payment?

💳 How Payments Work

• Full Payment at Booking

Unless you’ve chosen a deposit option, the full amount is taken securely at the time of booking on our website.

• Safe & Secure Checkout

We use 3D Secure technology to protect you from fraud. This means you’ll need to either enter your card’s security password or approve the payment through your banking app before your booking is confirmed.

• If Your Card Is Declined

Don’t worry—simply contact your card issuer for help.

👉 Forgotten your 3D Secure password? Just click ‘Forgotten password’ in the box and your bank will guide you through resetting it.

⚠️ Please note: hoppa cannot assist with 3D Secure password resets, as these are managed directly by your bank.

• Other Issues?

Sometimes cards fail for reasons outside our control. If you're using PayPal in the app and receive an error, please try completing the payment on our website instead.

For your security, we’re unable to take card details over the phone—all payments must be completed online.

• If your payment isn’t processed

If the automatic payment from the card used for your deposit fails, a secure payment link will be sent to you by email. This link is issued by our finance team and is typically sent within 24 hours. If you have difficulty accessing payment online or no link is received, you may request that a new link be sent.

Updated on: 15/05/2026