I did not get my e-Ticket, how can I obtain it?

📄 How to Get Your e-Ticket

• If you have your booking reference:

Head to the ‘My Bookings’ section (top right of our homepage), enter your email and reference number, then click ‘Retrieve e-Ticket’. Quick and easy!

• If you don’t have your booking reference:

No stress—just reach out via our live chat or email us at [support@hoppa.com], and we’ll help you get sorted.

• If you booked through a travel agent (not directly with hoppa.com):

Please contact your travel agent directly to get your voucher.

✨ Helpful tip: Don’t forget to check your Junk/Spam folder in case your confirmation email landed there.

📌 If your e-ticket hasn’t arrived as expected:

• E-tickets are usually sent 7 days before travel. If your trip is closer than that and you still haven’t received it, contact us and we can resend it immediately.
• If the file format doesn’t open, our support team can send a new version or provide a direct download link.
• If you booked as a guest, your booking will not automatically appear in the app. Contact us if you need it added.

👉 You can also access ‘My Bookings’ anytime by visiting our website, selecting My Bookings, and entering your details (see screenshot below).

Updated on: 14/05/2026