I have had a change of accommodation, how do I let you know?

If your new accommodation is in the same area, city, or resort and you haven’t travelled yet, simply update it via the ‘Amend/Cancel a Booking’ option in the ‘My Bookings’ section on our website.

If you’re travelling within 48 hours, please contact us at [support@hoppa.com]() so we can help quickly.

Already on your trip? If you need to change your return pick-up location, just call our local partner using the number on your e-Ticket to reconfirm your pick-up point and time.

If your new accommodation is in a different area or city, you’ll need to make a new booking and cancel the old one through ‘My Bookings.’ Please note that cancellation fees may apply — see our FAQ section for details.

If the accommodation you selected during booking is incorrect or the correct property does not appear in the list on our website, please be aware that the location cannot be amended. In this case, you will need to cancel and rebook using the correct address.

Updated on: 14/05/2026