I have had a change of accommodation, how do I let you know?

If your new accommodation is in the same area, city, or resort and you haven’t travelled yet, simply update it via the ‘Amend/Cancel a Booking’ option in the ‘My Bookings’ section on our website.

If you’re travelling within 48 hours, please contact us at [support@hoppa.com]() so we can help quickly.

Already on your trip? If you need to change your return pick-up location, just call our local partner using the number on your e-Ticket to reconfirm your pick-up point and time.

If your new accommodation is in a different area or city, you’ll need to make a new booking and cancel the old one through ‘My Bookings.’ Please note that cancellation fees may apply — see our FAQ section for details.

Updated on: 15/10/2025