I missed my flight and booked a ride or airport transfer. Can I still use my departure transfer?

If you’ve rebooked your outbound journey, you’ll need to book a new one-way transfer on our website, which will incur an additional cost.

If you’ve missed your flight, contact us or your transport provider immediately using the details on your e-Ticket. They’ll let you know if your transfer can be rescheduled, but availability and fees may apply. Please note, we can’t guarantee the ride provider will be able to assist, and if they cannot, cancellation fees will apply.

If the ride provider is unable to reschedule, you can still use your return transfer as originally planned.

You may also be able to use the departure part of your original transfer. To confirm, contact the ride provider with your existing booking reference at least 24 hours before your departure.

Updated on: 09/01/2025