I missed my flight and booked a ride or airport transfer. Can I still use my departure transfer?

If you’ve rebooked your outbound flight, you’ll need to book a new one-way transfer on our website — please note this will come at an additional cost.

If you’ve missed your flight, contact us or your transport provider right away using the details on your e-Ticket. They’ll check if your transfer can be rescheduled, although availability and fees may apply.

If rescheduling isn’t possible, cancellation fees may apply — but don’t worry, you can still use your return transfer as originally planned.

💡 Tip: If you want to use the departure part of your existing transfer, contact your ride provider at least 24 hours before your new departure time with your booking reference to confirm

Updated on: 15/10/2025