• Can I book a child seat?

  Many cases providers allow to ad a child seat at the time of booking and can be selected as you make the booking and should clearly state if any fees is applicable to book a child seat. Our fleets will be able to provide them in some areas to meet the required local standards, but may vary in quality. A supplement might be required for baby and booster seats depending on fleet. Drivers is not allow to fit baby seats and will be the responsibility of the parents or carer.Popular

• How do I pay for my booking?

  Payment is taken in full at the time of booking. We accept PayPal, VISA Debit/Credit, MasterCard American Express, Maestro and some alternative payment methods depending in the region you are booking from. In some cases we offer deposit on bookings and this will be made clear at the payment stage with the terms on the amount of the deposit and when the balance will be collected.Popular

• I need to be picked up from a different address. How can I book this?

  Our site doesn't allow you to select a different pick up address on a return journey so normally we expect the same pick up and drop off to be the same for a return journey. You can however still facilitate booking these so if you wish to book a different pick up address to your drop off address you will have to make two separate one way bookings. In some cases we understand that you might change accommodation when you have already used one way of a return journey booking. In these cases we canPopular

• Can I book a journey that will stop and collect my keys for a private villa?

  Please submit your query at support@hoppa.com and we will then contact our partner to check if this is possible. In most cases this will be possible.Few readers

• Help! I can't find the location I want to book

  To make a booking on our website you will be presented with drop down options for the from and to locations and won't be able to continue without putting the needed information in. We have an extensive network but in some cases you might not be able to find the pick up and or drop off location you are looking for. If the location you're looking for isn't available to book online, please send your query to quotes@hoppa.com.Few readers

• How do I add my bike/surfboard/golf bag etc to my booking and how much does it cost?

  Sports equipment such as ski bags, golf bags, surf boards and bicycles are classed as excess luggage and may be chargeable. As you make the booking you will be presented to add extras and if there is a charge it will be added to your booking and total amount due. If for any reason there isn't a way to ad extras to the booking when making it please continue to make the booking and contact us at support@hoppa.com to ad the extras and before adding them our team will notify if any charges is applFew readers

• I am having trouble paying for my booking, how can I make the payment?

  Payment is taken in full at the time of booking through our website. We have a 3D secure payment system in place, which means when you book you need to submit your card password before the booking is confirmed. If the card is rejected you will need to contact your card issuer. If you are unable to remember your 3D secure password please select the option on the 3D secure password box ‘Forgotten password’ and your bank will give you the option to reset the password. Unfortunately, hoppa is not abFew readers

• What information do I need in order to book?

  To make a booking on our website you will be presented with drop down options and won't be able to continue without putting the needed information in. If for any reason you can't find what the route or vehicle your looking for or have a unique booking request then you can email us at quotes@hoppa.com. To ensure we can help you as quickly as possible Please make sure you include:  Total number of passengers - please make sure you include infants and children in the total number of passengeFew readers

• How much luggage can I take with me?

  The luggage allowance per person is one standard suitcase, (approximately 70cm high x 47cm wide, and 21cm deep), as well as one small piece of hand luggage. Please keep in mind that your hand luggage will be transported in the vehicle with you, so it should be an appropriate size.Few readers

• How do I make a hoppa booking?

  Type the name of the location you would like to be picked up from e.g. Airport, Port, Hotel name or physical address and select from the dropdown provided. Make sure not to book by Resort/Area be specific. Then type the name of the location you would like to be dropped off in e.g. Airport, Port, Hotel name or physical address and select from the dropdown provided. Make sure not to book by Resort/Area be specific. Select your date of travel (Journey 1) You will now be required to pFew readers

• How safe is it to use my credit/debit card on your website?

  We allow clients with a range of payment options to make a booking including some alternative payment providers. We operate our website with an SSL certificate to ensure safe encryption of your details. When you select to book the website becomes secure, you also have to pass standard 3D secure in order for the booking to be confirmed. We do not store any card information on our servers and is only held by the relevant merchant payment providers and we will only store a unique token.Few readers

• Can I book a journey with more than one stop?

  If you've booked a private vehicle -Generally our site only allows for point to point rides without any stops in-between. Please post your query at support@hoppa.com and we will check if our partners are able to do this for you. Please note - this may only be possible if the other stop is within the same area/city/resort or a reasonable distance away. There might also be a charge that apply. If you've booked a shared service - Shuttles has multiple drops already but we recommend makingFew readers

• How do I make a booking for infants under 2 years old?

  Travelling with infant(s) then please select the drop down within the passenger section so that we can ensure the fleet knows your travelling with infants and or children. As you select your relevant ride the site will present to you baby seats if available and if charges apply and you can ad them before completing the booking. If there is no baby seat to select as extras the fleet might not have seats available. In most cases we recommend you bring your own seat to ensure your familiar with thFew readers

• Can I book a shuttle to my private villa?

  Unfortunately, our partners are unable to operate a shared shuttle service to a private address. If you wish to use the address of a nearby hotel as a drop off point please note that you do so at your own risk. Alternatively, for a door to door service, please book one of our private vehicle options.Few readers

• I want to book a one way journey to/from the airport but I'm not taking a flight. Is this possible?

  Yes, just make sure you enter a time two hours before you would like to arrive at the airport. Please put a note in the special request box to say you will be not taking a flight but just need to be taken to and/or from the airport.Few readers

• I want to book a vehicle for 4 people when we arrive and 6 people when we return, how can I do this?

  In order to book a different number of passengers for both journeys on a shared shuttle service you will have to make separate one way bookings to cover your full route. If you book a private vehicle just book for the maximum number of people travelling on any one of the journeys.Few readers