• How can I confirm or check my booking details or pickup time?

  Need to double-check your booking details or pickup time? No problem—here are a few quick and easy ways to do it: 1. Use Your Booking Confirmation Link If you’ve received a booking confirmation email, just click the link inside. It’ll take you straight to your reservation details, where you can see all the specifics in one place. 2. Log Into Your Account Head over to the My Bookings section on our website. Once you’re logged in, you can view your pickup time, check all your booking dPopular

• Can I book a child seat?

  👶✨ Travelling with little ones? We’ve got you covered! Adding a Child Seat When Booking Many of our providers give you the option to add a child seat right at the time of booking. If it’s available, you’ll see the choice clearly displayed along with any fees that may apply. Availability Across Fleets In some areas, our fleets can supply baby and booster seats that meet local safety standards. Please note that availability and quality may vary, and in some cases, a small supplemPopular

• How do I pay for my booking?

  💳 Making Your Payment – Simple and Secure When you confirm your booking, you’ll be taken to our secure payment page to complete your transaction with confidence. Payment Terms Most bookings are paid in full at the time of booking. In many cases, you’ll also have the option to pay a deposit upfront, with the remaining balance due 14 days before travel. Don’t worry—we’ll send you a convenient payment link when it’s time to settle the balance. Accepted Payment MethodsPopular

• I am having trouble paying for my booking, how can I make the payment?

  💳 How Payments Work Full Payment at Booking Unless you’ve chosen a deposit option, the full amount is taken securely at the time of booking on our website. Safe & Secure Checkout We use 3D Secure technology to protect you from fraud. This means you’ll need to either enter your card’s security password or approve the payment through your banking app before your booking is confirmed. If Your Card Is Declined Don’t worry—simply contact your card issuer for help. 👉 ForgottFew readers

• I need to be picked up from a different address. How can I book this?

  🏡 Different Pickup or Drop-off Address? Here’s How It Works Our system is set up so that return journeys usually have the same pickup and drop-off locations. That said, you still have options if your plans are a little different: Booking a Different Address If you’d like your return pickup to be from a different address than your drop-off, simply make two separate one-way bookings—easy and flexible. Changed Accommodation Mid-Trip? No problem! If you’ve already startedFew readers

• How do I make a hoppa booking?

  🌍 How to Book Your Transfer in Just a Few Steps 1️⃣ Enter Your Pickup Location Type the exact place you’d like to be picked up from (e.g. Airport, Port, Hotel name, or physical address) and select it from the dropdown. 👉 Tip: Please don’t book by just “Resort/Area” — be specific. 2️⃣ Enter Your Drop-off Location Do the same for your drop-off point (Airport, Port, Hotel, or address) and select from the dropdown. 3️⃣ Choose Your Travel Date (Journey 1) Now add your travel datFew readers

• How much luggage can I take with me?

  🧳 Luggage Allowance  What’s included in my allowance? ✅ Each person can bring 1 standard suitcase (around 70cm x 47cm x 21cm) plus 1 small hand luggage item. 💡 Your hand luggage travels with you in the vehicle, so keep it compact. Can I bring a pushchair or wheelchair? ♿ Yes, if it’s foldable! Just make sure your chosen private vehicle is large enough. For example, 4 people + a pushchair + luggage = book a 5-seater. What about sports equipment or extra bags? ⚽🎿🏌️ EFew readers

• How do I add my bike/surfboard/golf bag etc to my booking and how much does it cost?

  Items like ski bags, golf bags, surfboards, and bicycles count as excess luggage and may come with an additional charge. When booking, you’ll see an option to add extras — any applicable fee will appear in your total before you confirm your booking. If you don’t see an option to add your sports equipment, don’t worry! Simply complete your booking and then email us at support@hoppa.com . Our team will check availability, let you know if any fees apply, and guide you on how to adFew readers

• How do I make a booking for infants under 2 years old?

  When booking, simply select the number of infants and children from the passenger dropdown so our fleet knows who’s travelling. If baby or booster seats are available, they’ll appear as extras during booking—along with any applicable fees—so you can easily add them before checkout. If no baby seat option appears, the local fleet may not have seats available. In that case, we recommend bringing your own, so you’re confident in your child's safety and comfort. You can also email us aFew readers

• I want to book a one way journey to/from the airport but I'm not taking a flight. Is this possible?

  Absolutely! You can still book a one-way transfer even if you’re not flying. When booking, simply: Select your pickup and drop-off points as usual. Enter a time that’s around two hours before you’d like to arrive at the airport. Add a note in the Special Requests box to let us know you’re not taking a flight, but just need a transfer to or from the airport. It’s that easy — we’ll make sure your journey goes smoothly!Few readers

• What information do I need in order to book?

  When making a booking on our website, you’ll need to select your route and vehicle from the dropdown options before continuing. If you can’t find the route, vehicle, or have a special request, no problem — just email us at quotes@hoppa.com and we’ll be happy to help! To make sure we can assist you quickly, please include the following details in your email: 👨‍👩‍👧‍👦 Total number of passengers — include infants and children. 📍 Pickup and drop-off points — include the full adFew readers

• Can I book a journey with more than one stop?

  Private Transfers: Our website generally supports point-to-point rides only (no stops in between). However, if you’d like to make an extra stop — for example, to pick up keys or drop something off — please email support@hoppa.com and we’ll check with our local partners to see if it’s possible. 💡 Good to know: This is usually only allowed if the stop is within the same city, area, or resort, and an additional fee may apply. Shared Shuttles: Shared shuttles already include multipFew readers

• I want to book a vehicle for 4 people when we arrive and 6 people when we return, how can I do this?

  Yes, you can — it just depends on the type of service you’re booking: For shared shuttle services: You’ll need to make separate one-way bookings if the number of passengers differs for each journey. For private vehicles: Simply book for the maximum number of people travelling on any leg of your trip to make sure everyone’s covered. Simple, flexible, and ready to fit your plans!Few readers

• Can I book a shuttle to my private villa?

  Unfortunately, our partners are unable to operate a shared shuttle service to a private address. If you wish to use the address of a nearby hotel as a drop off point please note that you do so at your own risk. Alternatively, for a door to door service, please book one of our private vehicle options.Few readers

• Help! I can't find the location I want to book

  When booking, you’ll need to select your pickup and drop-off locations from the dropdown options before continuing. We cover a wide range of destinations, but occasionally, a specific location may not appear. If you can’t find the place you’re looking for, don’t worry! Just email us at quotes@hoppa.com , and we’ll check with our network to see if we can arrange it for you.Few readers

• How safe is it to use my credit/debit card on your website?

  Yes, absolutely! Your security is our top priority. We accept a wide range of payment options, including alternative providers for your convenience. Our website is protected by an SSL certificate, which means your details are safely encrypted during checkout. You’ll also complete a 3D Secure verification (via your bank app or password) before your booking is confirmed. We never store your card details — only a unique, secure token is kept by our trusted payment providers. So you can boFew readers

• Can I book a journey that will stop and collect my keys for a private villa?

  Absolutely! In most cases, this can be arranged. Just send us the details at support@hoppa.com, and we’ll contact our local partner to check if the stop is possible. We’ll confirm everything with you as soon as we have an update.Few readers