How can I cancel my booking and how much will it cost?

❓ **Booking Cancellations **

Can I cancel online?

✅ Yes! If you booked directly with hoppa.com, just go to ‘My Bookings’, log in with your email + reference, and cancel there. Any fees will be shown before you confirm.

What if I booked through a travel agent or third party?

📌 You’ll need to contact them directly. Their cancellation charges may differ from ours.

Are there cancellation fees?

💡 It depends on the supplier. The exact fee and policy were shown at the time of booking—check your confirmation for details.

Can I get a refund if I don’t travel but don’t cancel?

❌ No—if you don’t cancel through the site/app and simply don’t use the service, refunds aren’t available.

Can I cancel just my return trip?

⏳ Not if your outbound journey date has already passed.

How long will refunds take?

💳 Up to 7 days to appear on your card/account. If we can’t refund to your original method, we’ll reach out to arrange an alternative.

Updated on: 19/11/2025