What happens if my flight is delayed or cancelled?

For private vehicle services our partners monitor flight and cruise ship arrival times in case of delays. If possible please contact our partner using the number supplied on your e-Ticket to inform them of any delays. Wherever possible our partners will rearrange your pick up. If your delay exceeds 3 hours you will need to arrange your own transport and claim the cost back from your flight/cruise provider.

If you have booked one of our shared vehicle services you will be able to board the next available shuttle. Please note - this may not be available for several hours, or until the next day, and in areas where shuttle services operate on a limited timetable you may need to arrange your own onward travel.

If your return flight changes during your trip please use the number supplied on your e-Ticket to contact our partner and reconfirm your pickup time.

If there is a delay to your return service we will contact you at the earliest time possible and will operate the service as soon we are able to do so.

Hoppa regret that we cannot be held responsible for any costs incurred due to flight delays or missed travel connections resulting from poor weather conditions, state of roads or any other factors beyond our control.

Updated on: 07/01/2025