Where do I find my pick up time for the departure journey?

For private services - your return pick up time is confirmed at the time of booking

For shared services - it is essential that you reconfirm the details of your return journey in order to receive your pick up time. If you do not confirm your return journey, hoppa cannot be held responsible for any costs incurred in making new arrangements for the journey.

To confirm your return journey please:

Via our website

• Enter a valid mobile number at the time of booking in order to receive an SMS confirmation 24 hours prior to your pick up time

• Enter your email address and booking reference in the 'My bookings' section of our website no later than 24 hours before your scheduled flight departure

Use our mobile app

By phone

• Call the local partner number which you will find on your e-Ticket no later than 24 hours before your scheduled return flight. Please ensure you call within the local office hours stated on your e-Ticket. If the number is only available during weekday opening hours and your journey is on a weekend please call on the Friday

The emergency number on your e-Ticket is available if you are unable to use any of the above.

Please note - if you need to change your pick up location or your flight time has changed please call the local office. You can find the number on your e-Ticket or on our mobile app.

If you need extra legroom in your return journey vehicle, due to an accident during your trip, please contact our partner using the number on your e-Ticket. You may be asked to pay locally for a larger vehicle or extra space.

It is your responsibility, where appropriate, to obtain confirmation from a doctor that you are fit to travel.

If you need more assistance we recommend you contact your travel insurance provider for help in arrangements to get you home.

Updated on: 30/06/2025