Where do I find my pick up time for the departure journey?

🚐 Return Pickup Information

Your return pickup time is confirmed at the time of booking—easy and done! ✅

You’ll need to reconfirm your return journey to receive your pickup time.

👉 If you don’t reconfirm, hoppa can’t be held responsible for any extra costs if you need to make new arrangements.

You can reconfirm in one of these ways:

1. Online (Website)

Provide a valid mobile number at booking to get an SMS confirmation 24 hours before pickup.
Or, log into the ‘My Bookings’ section of our website with your email + booking reference at least 12 hours before your flight departure.

2. Mobile App

Simply log in and check your booking details.

3. By Phone

Call the local partner (number on your e-Ticket) no later than 12 hours before your flight.
Be sure to call during local office hours. If your return is over a weekend and the office closes Fridays, call by Friday.
If you can’t use any of the above, use the emergency number listed on your e-Ticket.

Pickup times are usually available 24 hours before departure, but in some cases may only be confirmed 12 hours before.
If your pickup location or flight details change, call the local office right away (number is on your e-Ticket or in the app).
Need extra legroom due to an accident or medical reason? Call our partner directly—an upgrade fee may apply.
Please ensure you’re medically fit to travel. If you need more assistance, your travel insurance provider can help with arrangements.

Updated on: 08/10/2025

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