• Where do I find my pick up time for the departure journey?

  For private services - your return pick up time is confirmed at the time of booking For shared services - it is essential that you reconfirm the details of your return journey in order to receive your pick up time. If you do not confirm your return journey, hoppa cannot be held responsible for any costs incurred in making new arrangements for the journey. To confirm your return journey please: Via our website Enter a valid mobile number at the time of booking in order to receiPopular

• I did not get my e-Ticket, how can I obtain it?

  If you have a booking reference that you noted down at the time of booking please go to the 'My bookings' section in the top right hand corner of our homepage, enter your email address and reference and select 'Retrieve e-Ticket' If you do not have a reference number use our chat or email support@hoppa.com so we can help. If you have booked through a travel agent or not directly with hoppa.com you will need to contact them directly to obtain your voucher.Popular

• How can I cancel my booking and how much will it cost?

  All cancellation for bookings can be done online by using 'My bookings' section on our website. You will require your reference and email address to login and retrieve your booking details where it will allow you either view, amend or cancel your booking Cancellation fees may apply and would have been made clear at the time of booking. When cancelling online and charges that apply will be shown to you. You can only cancel online if you have booked directly with hoppa.com. If you have bookedPopular

• What happens if my flight is delayed or cancelled?

  For private vehicle services our partners monitor flight and cruise ship arrival times in case of delays. If possible please contact our partner using the number supplied on your e-Ticket to inform them of any delays. Wherever possible our partners will rearrange your pick up. If your delay exceeds 3 hours you will need to arrange your own transport and claim the cost back from your flight/cruise provider. If you have booked one of our shared vehicle services you will be able tPopular

• How can I change my booking?

  If you're travelling in over 48 hours and wish to change any information on your booking please go to the 'My bookings' section of our website. If you wish to amend your name or accommodation name within the same area/city/resort this can be done up until 24 hours before the date of travel. The 'My bookings' section of the website allows you to: Cancel your booking Add additional passengers  Upgrade your vehicle type  Amend the name of the lead passenger  Change all parts of flightSome readers

• My return pick up time is showing when I book a private service do I need to reconfirm my pick up time again before I leave?

  There is no need to reconfirm your pick up time. Private transfers you can specify a pick up time at the time of booking when searching by pick up time or if you search by flight time the system will calculate a pick up time for you and specify the pick up time at the time of check out and confirmation.Few readers

• What time will my shuttle service leave the airport?

  If you have booked a shared shuttle service your vehicle will leave no later than 60 minutes after you made contact with our partner representative. All partners will try to keep waiting times to a minimum.Few readers

• The airline amended my flight. How do I let you know?

  If your flight details have changed and your service is more than 48 hours away, please update your booking as soon as possible through the My Bookings section on our website. Just enter your reference number and email to access your booking and add the updated flight details. If your journey is within 48 hours, contact us immediately via support@hoppa.com or call us at 01483 802 408. For changes to flights affecting your journey to the airport, please contact our partner directlyFew readers

• I have had a change of accommodation, how do I let you know?

  If you have not yet travelled and your new accommodation is in the same area/city/resort please amend the name of your accommodation using the ‘ Amend/cancel a booking’ tab in the 'My bookings' section of our website. If you are travelling within 48 hours please contact us at support@hoppa.com If you need to change the name of the accommodation for your return journey and are already on your trip, please telephone our partner using the telephone number located on your e-Ticket to reconfirm thFew readers

• I have booked a one way service to the airport. How do I find out my pick up time?

  It’s essential that you reconfirm the details of your departure journey for your pick up time. If you don’t reconfirm or inform the supplier of any changes to your travel arrangements, you could miss your departure transfer and possibly any connecting journeys. Hoppa cannot be held responsible for any costs you then incur in making new arrangements. To confirm your return pickup please: Enter a valid mobile number at the time of booking in order to receive an SMS confirmation 24 hours priorFew readers

• Do I need to check my booking with you after I get my booking confirmation?

  There is no need to check or re-confirm if your booking exists with us and you have received an email with your booking reference and confirmation. There will be cases where you might have to check a pick up time but this will be noted on your booking voucher.Few readers

• How do I know my booking was successful?

  Once payment has been taken and your booking has been made you will be taken through to a confirmation page, where you will be given the option to print your journey details. We will also email your booking confirmation with details of your journey. If for any reason you are unable to see the confirmation page please check your email and your spam folder. It is your responsibility to take reasonable steps to avoid duplicate bookings by also checking with your bank to see if any payment has beenFew readers

• I missed my flight and booked a ride or airport transfer. Can I still use my departure transfer?

  If you’ve rebooked your outbound journey, you’ll need to book a new one-way transfer on our website, which will incur an additional cost. If you’ve missed your flight, contact us or your transport provider immediately using the details on your e-Ticket. They’ll let you know if your transfer can be rescheduled, but availability and fees may apply. Please note, we can’t guarantee the ride provider will be able to assist, and if they cannot, cancellation fees will apply. If the ride provider is uFew readers

• Which hotels do you drop off at in the area I am travelling to?

  You can book a hoppa service to most known hotels. In cases where there are restrictions or issues with the roads a door to door journey may not be possible, but partners will pick up and drop off at the nearest available location.Few readers

• Why can’t I enter an address in the pickup/drop-off box?

  We use various mapping and location services, so you should be able to enter an exact address, place name, or accommodation name in the “From” and “To” location boxes. If your specific location isn’t showing up, let us know—we’re here to help! The prices we show are based on the exact locations entered, which also helps our transport providers know where to pick you up and drop you off. If you search for a general area, our system will default to the most central point of that area. For the beFew readers

• How can I change the name of the person traveling with me?

  In most cases, providers only need the lead passenger’s name. If extra passenger names are required, you’ll be prompted to provide them during the booking process. To update the lead passenger’s name, or any additional names (if needed), just head to the My Bookings section on our website. You’ll need your reference number and email to access your booking. If you have an account with us, simply log in, go to My Bookings, and select the booking you want to amend.Few readers

• Can I use the shared shuttle to get to a bus station?

  Our shared shuttles only drop off at hotels. If you’re headed to a private address, bus station, or restaurant, you’ll need to book a pre-booked private service or a private ride-hailing service. Shuttle services in some cases are restricted by pedestrian zones or large vehicles access and a drop off point might be supplied for pick up and drop off.Few readers