• I did not get my e-Ticket, how can I obtain it?

  📄 How to Get Your e-Ticket If you have your booking reference: Head to the ‘My Bookings’ section (top right of our homepage), enter your email and reference number, then click ‘Retrieve e-Ticket’. Quick and easy! If you don’t have your booking reference: No stress—just reach out via our live chat or email us at support@hoppa.com , and we’ll help you get sorted. If you booked through a travel agent (not directly with hoppa.com): Please contact your travel agentPopular

• Where do I find my pick up time for the departure journey?

  🚐 Return Pickup Information Private Transfers Your return pickup time is confirmed at the time of booking—easy and done! ✅ Shared Transfers You’ll need to reconfirm your return journey to receive your pickup time. 👉 If you don’t reconfirm, hoppa can’t be held responsible for any extra costs if you need to make new arrangements. 🔑 How to Confirm Your Return Journey You can reconfirm in one of these ways: 1. Online (Website) Provide a valid mobile number at booking toPopular

• How can I cancel my booking and how much will it cost?

  ❓ Booking Cancellations  Can I cancel online? ✅ Yes! If you booked directly with hoppa.com, just go to ‘My Bookings’, log in with your email + reference, and cancel there. Any fees will be shown before you confirm. What if I booked through a travel agent or third party? 📌 You’ll need to contact them directly. Their cancellation charges may differ from ours. Are there cancellation fees? 💡 It depends on the supplier. The exact fee and policy were shown at the time of bookingPopular

• How can I change my booking?

  Making changes is quick and simple through the ‘My Bookings’ section of our website: Travelling in more than 48 hours? Head to My Bookings to make changes anytime. Name or Accommodation Change (within the same city/resort)? You can update these details right up until 24 hours before your travel date. 🔧 What You Can Do in ‘My Bookings’: Cancel your booking Add more passengers Upgrade your vehicle type Change the lead passenger’s name Update flight detailsSome readers

• What happens if my flight is delayed or cancelled?

  ✈️ 🚢 Delays & What to Do Private Vehicle Services Our partners keep an eye on flight and cruise ship arrival times in case of delays. 👉 If you can, please call the number on your e-Ticket to let them know about any delay. They’ll do their best to rearrange your pickup. ⚠️ If your delay is more than 3 hours, you’ll need to arrange your own transport and claim the cost back from your airline or cruise provider. Shared Vehicle Services If you’re delayed, you can join the nextSome readers

• My return pick up time is showing when I book a private service do I need to reconfirm my pick up time again before I leave?

  No need to worry — you don’t have to reconfirm! 🎉 For private transfers: You can choose your pick-up time when booking by time, or if you search by flight details, our system will automatically calculate the best pick-up time for you. Your confirmed pick-up time will be clearly shown at checkout and on your confirmation.Few readers

• What time will my shuttle service leave the airport?

  If you’ve booked a shared shuttle service, your vehicle will depart no later than 60 minutes after you’ve checked in or made contact with our local partner representative. Our partners always do their best to keep waiting times as short as possible, so you can start your journey quickly and comfortably!Few readers

• The airline amended my flight. How do I let you know?

  No problem! We know plans can change — here’s how to update your booking easily: 🕐 More than 48 hours before your journey: Update your details directly through the ‘My Bookings’ section on our website. Just enter your booking reference and email address to access your booking and add your new flight details. 📅 Within 48 hours of travel: Please contact us right away at support@hoppa.com or call 01483 802 408 so we can help you make the changes in time. 📞 ForFew readers

• I have had a change of accommodation, how do I let you know?

  If your new accommodation is in the same area, city, or resort and you haven’t travelled yet, simply update it via the ‘Amend/Cancel a Booking’ option in the ‘My Bookings’ section on our website. If you’re travelling within 48 hours, please contact us at support@hoppa.com so we can help quickly. Already on your trip? If you need to change your return pick-up location, just call our local partner using the number on your e-Ticket to reconfirm your pick-up poiFew readers

• I have booked a one way service to the airport. How do I find out my pick up time?

  Yes — it’s very important to reconfirm your return transfer details to get your exact pick-up time. 🕓 If you don’t reconfirm or update any changes to your travel plans, you might miss your transfer — and hoppa won’t be able to cover any costs for new arrangements. Here’s how to reconfirm your return pick-up: ✅ By SMS: Enter a valid mobile number when booking to receive a confirmation text 24 hours before pick-up. ✅ Online: Go to the ‘My Bookings’ section on our website at leastFew readers

• How do I know my booking was successful?

  Once your payment has been processed, you’ll be taken to a confirmation page where you can view and print your journey details. 🎉 We’ll also send a confirmation email with all your booking information. If you don’t see it right away, please check your spam or junk folder—sometimes it sneaks in there! 💡 Tip: To avoid duplicate bookings, always double-check with your bank or payment provider to confirm if a payment has already been taken.Few readers

• Which hotels do you drop off at in the area I am travelling to?

  You can book a hoppa service to most well-known hotels. In some cases, due to road restrictions or limited access, a door-to-door service may not be possible — but don’t worry! Our partners will always arrange pickup or drop-off at the nearest accessible location to keep your journey smooth and easy.Few readers

• Do I need to check my booking with you after I get my booking confirmation?

  No need to double-check — if you’ve received your booking confirmation email and reference number, your booking is all set! 🎉 In some cases, you may need to check your pick-up time, but don’t worry — if that applies to you, it will be clearly noted on your booking voucher.Few readers

• How can I change the name of the person traveling with me?

  In most cases, we only need the lead passenger’s name when you book. If your provider requires additional passenger names, you’ll be prompted to add them during the booking process. Need to make a change? You can update the lead or additional passenger names easily through the My Bookings section on our website. Just enter your booking reference and email to access your details. If you have a Hoppa account, simply log in, head to My Bookings, and select the booking you’Few readers

• Why can’t I enter an address in the pickup/drop-off box?

  We use a range of reliable mapping and location services, so you can enter an exact address, place name, or accommodation in the “From” and “To” boxes when booking. If your location doesn’t appear, don’t worry — just reach out to us, and we’ll help you find the best option! 💡 Tip: Prices are based on the exact locations you enter. This also ensures our transport partners know exactly where to pick you up and drop you off. If you search by a general area, our system will use theFew readers

• I missed my flight and booked a ride or airport transfer. Can I still use my departure transfer?

  If you’ve rebooked your outbound flight, you’ll need to book a new one-way transfer on our website — please note this will come at an additional cost. If you’ve missed your flight, contact us or your transport provider right away using the details on your e-Ticket. They’ll check if your transfer can be rescheduled, although availability and fees may apply. If rescheduling isn’t possible, cancellation fees may apply — but don’t worry, you can still use your retuFew readers

• Can I use the shared shuttle to get to a bus station?

  Our shared shuttles drop off only at hotels. If you’re travelling to a private address, bus station, or restaurant, you’ll need to book a private transfer or ride-hailing service instead. Please note — in some areas, pedestrian zones or vehicle restrictions may apply, meaning your pick-up or drop-off point could be at a designated nearby location instead.Few readers